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What is Customer Value IndexSM?
Customer Value Index is a measure of overall efficiency and effectiveness of the resources deployed by an organization in creation of value for its customers
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After analyzing dozens of organizations in multiple industries, the average Customer Value IndexSM of a company with multiple business processes is six on a scale of 1-100, 100 being the highest customer value adding entity. (See graphic)
That means, an average company has a theoretical potential for improving its performance by about 17 times.
Imagine the competitive advantage you will gain by just doubling your performance! And then imagine consistently increasing differentiation with competitors over a long period of time as you continue to improve your performance at that or higher pace.
Additionally, this fact based data acts as powerful tool to motivate and challenge your internal team to rethink and redesign to be the best in the business, instilling a culture of excellence and innovation with the potential for sustainable increasing returns on your investment.